The double diamond process

A nifty depiction of a design process is the double diamond. I have found it useful for clarifying the intent of product development activities, and the purpose of various design tools. The process was originally developed in 2005 by The Design Council in UK (sources one and two), but many design companies have their own version of it (examples one, two, three, and four).

Process Design Game

Last year I designed a simple design game for co-designing business processes and/or use cases. Since it has been used commercially in at least two companies, I decided to publish it under Creative Commons just to avoid any confusion with copyrights.

User experience in B2B - meh

The other week I was discussing the all-too-common difficulty of selling user experience design to executives and bigger companies in general. Startups seem to get the importance of user experience, and certainly companies whose customers are consumers. But why is this so difficult for big companies who are in B2B biz?

Definition of "high-level"

high-level

[hahy-lev-uh l]

adjective, adverb

1. A management speak qualifier that removes the demand to be fact-based, coherent and cosmologically feasible from the following presentation, concept or idea.
2. Warning flag for implementors and other people connected to the real world, such as engineers and customer service personnel.
3. Indication of abstraction that is just a little bit too high
4. A warning sign for imminent constraint-free hand-waving and concepting

Update Feb 6th 2015:

See also: High-level overview.